SHIPPING & DELIVERY
We post with Australia Post and all items are posted from Tuesday to Saturday and within 48 hours.
Tracking details are sent to customers for all posted purchases.
We don't replace lost items however we endeavour to locate any items missing in the post.
Payments are made via PayPal or Credit/Debit Card - You don't have to be a PayPal member to use credit card. We can also arrange payment over the phone if preferred.
PLEASE NOTE: Payments via credit card is via PayPal - click on the PayPal button for credit card payments - no signup is required
Mim & Bas will happily accept change of mind* returns however items must be returned within 10 days of your receipt date . Change of mind returns must be in new resalable condition with all tags attached. *for hygiene purposes change of mind returns are not accepted for lingerie and swimwear
Likewise we are happy to issue a credit for wrong sizes if the correct size is not available. Exchange for different item is also available.
Sale items: no exchange except if faulty.
We are happy to offer a replacement or a refund if a purchased item is faulty.
GENERAL SIZING GUIDE
A general guide to sizing is
XS = 8
S = 10
M = 12
L = 14
XL = 16
XXL = 18-20
XXXL = 20-22
24 = 6
25 = 7
26 = 8
27 = 9
28 = 10
29 = 11
30 = 12
31 = 13
32 = 14
34 = 16
Please note that sizing does vary slightly on different styles.
We will do our very best to suggest to you if a style requires going up or down a size. If we believe a style is 'true to size' we will indicate this.
If you're ever concerned about sizing & need any assistance we are more than happy to help, just contact us by telephone or email.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to our newsletter, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:To administer a contest, promotion, survey or other site featureTo quickly process your transaction
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards. Your personal information is contained behind secure networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third Party Links
Occassionaly at our discretion we may include or offer third party products or service on our website. These third party sites have seperate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.